Terms of service
LUVORA Ghana – Terms of Service
Last updated: August 2026
Welcome to LUVORA. These Terms of Service govern your use of our online store and your purchase of products from LUVORA in Ghana.
By accessing our online store or placing an order, you agree to these Terms of Service, together with our Return & Refund Policy, Shipping Policy and Privacy Policy.
1. About LUVORA
LUVORA is an online retail business based in Ghana, offering beauty, skincare, cosmetic, wellness and personal care products.
Our store operates primarily online. We do not currently operate a public walk-in retail shop.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our store are accurate and up to date.
Product colours, packaging and appearance may vary slightly from images displayed online.
We reserve the right to correct errors, update product information or change product availability and pricing when necessary.
3. Orders
When you place an order, you are making a request to purchase the selected products.
An order is considered accepted by LUVORA when we confirm the order and, where applicable, confirm the payment.
We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, information provided by the customer is inaccurate, or a transaction cannot reasonably be completed.
If an order is cancelled because a product is unavailable after payment has been made, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.
4. Customer Information
Customers are responsible for providing accurate and complete information when placing an order, including their name, telephone number, delivery information and any other information required to process the order.
LUVORA is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
5. Payment
Payment methods available to customers are those displayed at checkout or otherwise communicated by LUVORA.
Where payment before delivery is required, the order will be processed for dispatch only after the required payment has been successfully confirmed.
For deliveries outside Accra, LUVORA may require payment before the order is dispatched to an intercity transport or delivery service.
6. Delivery
LUVORA aims to process and dispatch confirmed orders as quickly as reasonably possible.
For local deliveries within Accra, delivery arrangements will be communicated according to the applicable delivery option selected or agreed with the customer.
For customers outside Accra, LUVORA may dispatch the order from Accra through an intercity transport company, bus service or other delivery service operating to the customer's city.
Once the package has been handed over to the relevant intercity transport or delivery service, transportation or collection charges payable for the journey may be the responsibility of the customer unless otherwise stated at checkout or agreed with LUVORA.
Delivery times may vary depending on the customer's location, transport service availability, traffic, weather, public holidays and other circumstances beyond LUVORA's reasonable control.
7. Order Cancellation
Customers may request cancellation of an order within 15 minutes of placing the order, provided that the order has not already been processed or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible and the Return & Refund Policy may apply.
8. Returns and Refunds
Returns, exchanges and refunds are governed by the LUVORA Ghana – Return & Refund Policy.
Customers should review that policy before placing an order.
Nothing in these Terms of Service is intended to limit any consumer rights that cannot legally be excluded under applicable Ghanaian law.
9. Beauty, Skincare and Personal Care Products
For hygiene and safety reasons, certain beauty, skincare, cosmetic, dental care and personal care products may not be eligible for return after they have been opened, used or tampered with, except where applicable law or our Return & Refund Policy provides otherwise.
Customers should inspect products upon delivery and contact LUVORA promptly if an item is damaged, defective, incorrect or does not match the order.
10. Pricing and Availability
All prices displayed on our store are subject to change without notice.
We may change, suspend or discontinue products at any time.
If an error affects the price or availability of an order, LUVORA may contact the customer to correct the order or cancel it where appropriate.
11. Intellectual Property
All content on the LUVORA online store, including logos, brand names, images, product descriptions, graphics, text and other materials, belongs to LUVORA or its respective rights holders unless otherwise stated.
This content may not be copied, reproduced, modified or used for commercial purposes without permission.
12. Limitation of Responsibility
LUVORA will make reasonable efforts to process and deliver orders correctly and within the applicable delivery arrangements.
LUVORA is not responsible for delays or failures caused by circumstances beyond our reasonable control, including transport disruptions, severe weather, public emergencies, communication failures or actions of third-party transport and delivery providers.
13. Changes to These Terms
LUVORA may update these Terms of Service from time to time to reflect changes to our business, services, policies or applicable requirements.
The updated version will be published on our online store.
14. Applicable Law
These Terms of Service are governed by the laws applicable in Ghana.
Any dispute relating to an order or the use of our online store will be handled in accordance with applicable Ghanaian law.
15. Contact
For questions about an order, product, payment, delivery, return or these Terms of Service, customers may contact LUVORA using the contact information provided on our online store.
By using the LUVORA online store or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to them.